Returns & Exchanges
At ALP Nicotine Pouches, we strive for complete satisfaction with your order; however, due to the nature of our products, we offer a 30-day return policy for unopened and sealed items in their original packaging. Please note that for safety and hygiene reasons, we cannot accept returns on any products that have been opened or used.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the unopened items in their original shipping box or a similar protective container to ensure they are not damaged during transit.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Quality Inspection & Refund
Once our warehouse receives and inspects the sealed products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing